Shipping policy

Overview: Mod Heaven is committed to protecting both our customers and our business from fraudulent activity. All orders are subject to verification and security measures before processing.

Order Verification: We use fraud detection tools to monitor all orders. If an order is flagged as high-risk, we may contact you to verify your shipping address, payment details, or other information before proceeding. Failure to respond to verification requests may result in your order being delayed or cancelled.

Shipping: Orders are processed and shipped only after successful verification. Delivery timeframes may be affected if additional verification is required. International customers are responsible for any customs duties, taxes, or import fees applicable in their destination country.

Chargebacks: If a chargeback is initiated, Mod Heaven reserves the right to dispute it where the transaction is deemed legitimate. We will provide all relevant documentation including order details, communication records, and fraud prevention evidence to contest the claim.

Customer Responsibilities: You are responsible for providing accurate and complete information when placing an order. Mod Heaven is not liable for delays, cancellations, or disputes arising from incorrect or incomplete information such as wrong shipping addresses or payment details.

Our Rights: Mod Heaven reserves the right to cancel or modify any order suspected of fraudulent activity, and to pursue legal action or other remedies to recover losses resulting from fraud or payment disputes.

Limitation of Liability: Mod Heaven is not responsible for damages, losses, or delays resulting from fraudulent transactions, incorrect customer information, or chargeback disputes.

By placing an order with Mod Heaven, you agree to the terms outlined in this policy.

Last Updated: June 2026